Our main aim at Foody Lands is to ensure that our customers are happy.
We guarantee a return of any product (100% refunded) that is not as described within a period of 7 days, from the date of delivery. The returned product has to be unused and in the same condition as you received it and should be in its original packaging to be refundable.
Foody Lands reserves the right to reject any return request if the product is not in its original form.
We also guarantee 100% refund for items not received due to retail store fault. We are however not responsible for situations where buyers provide incorrect address or wasn’t available for product delivery. Buyers are encouraged to contact their Postal service and arrange for delivery as soon as they can if they missed a delivery to avoid product being returned to retail store; buyer will be responsible for cost to re-ship products.
Refund method & payment: All refunds will be refunded to the same mode of payment used during checkout. Check with your bank on how long refund will take to appear on your account once we issue you a refund.
Refund due to Incorrect Address
For any return due to incorrect address which customer entered, customer will be responsible for re-shipping cost. If a refund is requested for items returned due to incorrect address, the amount refunded will be less the shipping cost since item was already shipped.
Cancellations
If the customer chooses to cancel the order before the product is shipped, he / she will be entitled to a 100% refund. Customer will need to send us an email at info@foodylands.com with the order number, otherwise, if the product is already shipped, refer to retail store return policy/cancellation policy. Please note for items which are indicated as custom order or made to order upon request (these can either be on the product name or in the product description or retail store policy), once production starts or retail store has spent any money for production of the custom order, even if it’s not shipped cannot be refunded.
